1. Invoice creation
Every invoice identifies the asset, blockchain network, exact crypto amount, receiving address, required confirmations and expiration time. The quoted amount is locked for that invoice only.
2. Buyer verification duties
Before sending, the buyer must independently confirm the coin, network, full destination address and exact amount. Sending on the wrong network, using a fee-deducting transfer or omitting required destination information can prevent verification and may make recovery impossible.
3. Manual confirmation
A TXID alone does not unlock content. Crypto transfers require administrator verification. A purchase fully funded with available store credit can complete through the internal balance workflow without an on-chain transfer.
4. Expired and unmatched payments
An unpaid invoice may expire automatically or through manual maintenance. A transfer sent after expiry, with an incorrect amount or to a different address is not automatically credited. The buyer should open a support ticket with the invoice ID and TXID for investigation.
5. Irreversibility and fees
Blockchain transfers generally cannot be reversed. Network, exchange, withdrawal and conversion fees are outside platform control. A sender must ensure that the net amount received matches the invoice.
6. Content purchase issues
If a confirmed unlock is unavailable or materially different from its listing, the buyer should open a support ticket promptly and preserve the item ID, payment ID, TXID and a clear description. Access logs, listing details and the delivered files may be reviewed.
7. Custom-request disputes
A buyer may dispute a delivered request before approval by describing the material mismatch and providing a valid refund wallet and network. The creator may provide delivery evidence and an explanation. Approval releases the applicable earnings and normally closes the delivery stage.
8. Decisions and outcomes
After reviewing the brief, payment, delivery, messages, evidence and platform rules, an administrator may release earnings to the creator, authorize a buyer refund, reject the claim, request more information or take account action. A refund is a new on-chain transfer and requires its own TXID.
9. Store-credit adjustments
Administrative store-credit additions or deductions are recorded with an amount, resulting balance, reason and timestamp. Store credit does not represent an on-chain asset and cannot be transferred between member accounts.
10. Abuse of the dispute process
False TXIDs, fabricated evidence, repeated baseless claims, chargeback manipulation, threats or attempts to obtain both content and repayment may lead to denial, account suspension and preservation of evidence.
